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Frequently asked questions

FAQ

  • Is a gratuity automatically added to my order?

    We do not automatically add gratuities to catering orders. We are often asked if tipping is customary, to which we respond that some customers do and others do not. The matter is up to you. Gratuities are shared among all who helped prepare and execute your order.

  • How do I pay for my order?

    You can use our website to place your order and issue payment by credit card.

  • What is your cancellation policy?

    Please let us know as soon as possible if you need to cancel you order. Orders that are canceled less than two full days before the scheduled event date will be charged 100% of the total invoice. This charge is to cover foods that cannot be used, labor, rental goods, and jobs we may have declined in order to accommodate your event.

  • Can I change my order once it has been placed?

    We are usually able to accommodate changes made at least three days before your event. Let us know when submitting your order if you anticipate making any adjustments. Please note that we consider all orders final two days before the scheduled event date and are not able to make any changes after this time.

  • How are the items on your menu packaged, presented, served, etc.?

    All of our food is plattered on or in sturdy plastic catering trays or black bowls, with pop-off dome lids. They are fully garnished and ready to serve. All you must do is pop off the lid. These platters are disposable and are yours to keep.

  • What can I expect when I order from your Greek chef?

    All of our food is prepared to order. Our prices are published, and are the same for everyone. There are no hidden costs, though some of our prices vary with seasonal availability. In all cases, we will make sure you understand clearly what you are getting, and what it costs. Whether you are trying to figure out how much food to order for an open house, birthday party, or corporate event, we will be attentive to your needs. Please let us know what you are looking for, and we will do our best to provide helpful information.

  • What is your delivery policy?

    We schedule half-hour delivery windows, so let us know what your ideal window would be (11:00 to 11:30 am, 3:45 to 4:15 pm, etc.) The times of the delivery window represent the earliest to the latest times we could arrive. Our earliest delivery window is 7:30 to 8:00 am, and our latest is 5:30 to 6:00 pm. Ideally the end of your delivery window should be at least 15 minutes before your guests arrive, so you have time to set up your buffet. When we deliver, we simply drop off the food. You are in charge of the set up, since the food is essentially ready to serve. If you would like help setting up, please let us know. Charges for set up start at $25. We must also allow for a longer “set up” window. Delivery costs start at $30 per order.

  • How much notice do I need to give for a catering order?

    We usually require at least three days notice for orders. During particularly busy seasons, more notice may be required. In the case of an unanticipated event, such as a memorial, we try our best to respond quickly. In the case of a staffed event (for corporate and institutional customers only), we usually require a couple of weeks.

  • What is the best way to contact you with questions or to place an order?

    If you have any questions please call or e-mail us. We are frequently on the phone, so please make use of the voice mail or email us for quick replies. We try our best to get back to our customers within the business day; if your call comes in later in the afternoon, we will return it the following day.